Privacy Policy

Last updated: January 1, 2025

1. Introduction

At LeadZ ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our field service management software and related services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, company details
  • Billing Information: Payment card details, billing address
  • Business Data: Customer information, job details, invoices, schedules
  • Communication Data: Messages, support tickets, feedback

2.2 Automatically Collected Information

  • Usage Data: Features used, time spent, actions taken
  • Device Information: IP address, browser type, operating system
  • Location Data: GPS coordinates for field technicians (with consent)
  • Cookies: See our Cookie Policy for details

3. How We Use Your Information

  • Provide and maintain our services
  • Process transactions and send billing notifications
  • Improve and personalize user experience
  • Send product updates, newsletters, and marketing communications (with consent)
  • Provide customer support
  • Detect and prevent fraud or security issues
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Cloud hosting, payment processing, analytics
  • Business Transfers: In case of merger, acquisition, or sale
  • Legal Requirements: When required by law or to protect rights
  • With Your Consent: Any other sharing with your explicit permission

5. Data Security

We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II certification
  • Multi-factor authentication
  • Role-based access controls

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law (e.g., financial records).

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@lead-z.ca

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our service.

11. Contact Us

For privacy-related questions or concerns:

Email: privacy@lead-z.ca

Phone: 855-790-7363

Address: LeadZ Inc., 123 Business St, Suite 100, Toronto, ON M5V 3A8