Calls recorded
Transcription & tagging
To find any call
Protection included
❌ WITHOUT
No proof, difficult conversation, potential lawsuit
✓ WITH RECORDINGS
Pull recording, hear exact quote, case closed
❌ WITHOUT
Customer angry, company eats difference
✓ WITH RECORDINGS
Review call, coach CSR, prevent future errors
❌ WITHOUT
Search emails, dig through notes, takes 5 min
✓ WITH RECORDINGS
Search 'appointment time', find exact moment
❌ WITHOUT
Roleplay scenarios, theoretical training
✓ WITH RECORDINGS
Listen to top performer's actual calls
'financing options'
All calls where payment plans discussed
'water heater'
Calls mentioning specific equipment
'complaint'
Unhappy customer calls needing attention
'manager'
Calls escalated to management
Customer name
All calls with that customer
Date range
Calls in specific timeframe
Booking Made
Estimate Requested
Complaint
Competitor Mentioned
Urgent/Emergency
Callback Needed
Hung Up
Positive Feedback
BEFORE:
New CSR ramping up slowly, making mistakes
AFTER:
Listen to top performer calls, copy techniques
BEFORE:
Team struggles with pricing objections
AFTER:
Created 'Best Objection Handling' playlist
BEFORE:
Inconsistent service quality across CSRs
AFTER:
Weekly call reviews, share best examples
Price disclosure before work
HOW RECORDINGS HELP:
Search for pricing conversations
No discriminatory language
HOW RECORDINGS HELP:
AI flags inappropriate content
Truth in lending disclosures
HOW RECORDINGS HELP:
Verify required statements made
HIPAA compliance
HOW RECORDINGS HELP:
Monitor for protected info handling
Every inbound and outbound call recorded automatically. Nothing to remember. Nothing to turn on. Clear audio quality. Stored securely. Legal compliance notifications included.
Search by keyword, customer name, date, phone number, tag. Find exact moment in call where topic mentioned. Jump to timestamp. Search across thousands of calls instantly. Export results.
AI automatically tags calls by outcome, topic, sentiment. Booking, complaint, estimate, emergency - all tagged. No manual work. Filter by tags. Track patterns. Coach based on tags.
Every call transcribed to text automatically. Read instead of listen. Search transcripts. Copy/paste quotes. Faster quality review. Better for documentation. Archive-ready.
Proof of what was said. Protect against liability. Resolve disputes instantly. Comply with regulations. Automatic retention policies. Secure encrypted storage.
Review CSR performance. Listen to random calls. Identify training needs. Celebrate great calls. Catch problems early. Compare team members. Continuous improvement.
Mark important moments in calls. Create clips of great examples. Share best practices. Use in training. Build library of call scenarios. Quick playback.
Ensure scripts followed. Verify required disclosures made. Check for prohibited language. Track compliance metrics. Automated alerts on violations. Audit-ready logs.
"A customer sued us claiming we quoted $2,500 but charged $4,200. We pulled the recording, heard him agree to the $4,200 estimate, sent it to his lawyer, case dismissed. That $500/year recording feature just saved us $25,000 in legal fees."
Dan Cooper
Owner, Cooper Mechanical Services